Hello! just wanna pen blog down some reflections. heh.

Like i mentioned (did i?) that the opening of my online boutique is more for an experience, a learning process than for extra income (though i really wish it would bring some) and an attempt to explore the potential of expanding the business.

Honestly, there are times when i thought maybe we shouldnt carry on bcuz the market is so saturated already... everyone's doing the same thing selling nice clothings, trying to be different, trying to stand out blabla... so why am i joining in this race that seems a lil pointless?

Budden, there're people around me who are so supportive of what i'm doing now i really don't wish to disappoint them. And it is also in me that i do not like the feeling of giving up. I started everything with the 'you will never know if you never try' mentality and this is one of the factors that's driving me too. if i do not carry on to see how things will carry on... i will never know if i could take a step further or not! although it really seems as though online shops will never be prospective but hey... there are some who have taken their business to a higher level and who knows i'll be the next if i persevere right?

i guess it's really a test of how successful i want it to be. where there's will there's way. and i want to find THE way... and of course, i need lots of patience. i realised that i lack the patience needed to do business. cant simply expect sth to fly even before it starts to run, right? *kok srn's head* what you have in mind will always be the ideal situation. but in reality, everything deviates from ideality... just like ideal gases. LOL. ok ignore that.

then again~! i could use that sense of urgency to speed things up a little? haha. i just need to find the right way of getting MORE attention to the website ASAP.

next, customer service. i thought i NEVER LIKED doing customer service. actually i still don't. but for MY OWN customers... it's a total different story. Ask me to sit down in a call centre serving customers who call in to kick up a fuss, i probably curse and swear as i mute the phonecall and shoo them away as fast as possible. honestly, if my customers are an unreasonable bunch... i wud still curse and swear... but i guess i will make the effort to pacify them eventually and make them come back to me.

it's also amazing how a simple compliment made by your customers makes me feel damn happy. I've heard of some pple saying that they love the dresses we have and are looking forward for more! and this is one of the factors that make me want to continue with the business too. i mean, they dont even have to compliment. just by leaving me their emails to be added into the mailing list cheers me up a lot. shows that they're interested to see what we can offer in the future! and this makes me want to serve them better and make them happy in any way i can and of course, bring them what they want to see! thanks to these people i see a whole new light on customer service. really.

and also i'm sincerely grateful to all my friends who supported by buying from me. and also to SPECIAL FRIEND who gave me TREMENDOUS SUPPORT! thanks special fren!!!!! you're ranked no.1 in terms of amount of support given ok? X)

seriously, half of our buyers now are my friends. without them we would not be close to break even now... whoohoo! but of cuz that poses as a problem... they cant be the ones buying all the time. which means i have to work harder in trying to get customers!

lastly and most imptly, i have to stop being so afraid of everything. im always afraid of not doing well, not being able to cope, afraid of losing... so much that i'm afraid to try because im afraid of what's gonna happen. STOP THAT SRN!!! it's hindering u from doing big things!!! grrrrr!

hence i feel that i need a guiding light.

and i really wish the most impt guy in my life can be my guiding light.

but of cuz not limited to him lar. haa!

k i need to slp. i dunno wad im talking alrdy.

gdnight!! x)

*sRn*
11 September 2008
1:42 am

Tired!